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  • Feb 02
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Oil Change
  • 154
  • REVIEW RATING 4/5

Valvoline, Miami Sunset and 117 Ave SW Charged $39.99 for an oil change, nothing else. The kid in the pit doing the oil change obviously was bored, keep playing with the other employee and forgot to fasten back the cover ...results? It ripped off while driving, got destroyed and me stranded. I called then for help because I was three blocks away from their station and it was their fault...help... Read more

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  • Jan 24
  • Service Centers and Customer Services
  • Houston, Texas
  • Oil Change
  • 48
  • REVIEW RATING 4/5

I went to valvoline to do my oil change.8258 bandera rd, San Antonio. And the manager approach and ask me what I want do to my car. (2002 vw cabrio) i want to do a oil change. he told they do the serverce because is over 10 yrs old and because is a europian car. They didn't the serves that I need it. I been coming for years. For the good serves they had. I am very disapointed only new cars I... Read more

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  • Jan 14
  • Service Centers and Customer Services
  • Torrington, Connecticut
  • Auto Service
  • 56
  • REVIEW RATING 3/5

I wish these idiots from Valvoline Instant Oil Change would stop lying in this forum! You're all a bunch of liars and have been feverishly trying to do damage control since the first complaint went public! Stop with the bs about video cameras and the nonsense employee feedbacks pretending to be consumers! You're frauds & the fact that Valvoline Instant Oil Change hires convicted criminals... Read more

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  • Dec 14, 2014
  • Service Centers and Customer Services
  • Cincinnati, Ohio
  • Oil Change
  • 119
  • REVIEW RATING 4/5

I just want to share my horrible experience we had with a Valvoline facility. It is the location 2303 Beechmont Avenue, Cincinnati, OH 45230. PLEASE DO NOT GO TO THIS LOCATION IT IS UNSAFE!!!!!!! Or really any store it is just so unsafe. We visited the store on Wednesday to get a standard oil change on our car. We got the oil change, then payed, and got ready to leave. And one of the managers... Read more

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  • Nov 17, 2014
  • Service Centers and Customer Services
  • Michigan, United States
  • Working Experience
  • 198
  • REVIEW RATING 4/5

I am currently an employee of VIOC. I have been for a couple of months. Let me begin by informing customers that many of the services "recommended" are not only menial but very easy to do yourself and very overpriced. The oil changes every 3,000 miles are not needed either. You need an oil change when your oil is getting dirty and has a bad smell, when working topside I've seen many... Read more

Was this review helpful? 3 0

I am sitting here for at least a half hour or more. Hood is open, what is taking so long? This place sucks! Add comment

  • Nov 10, 2014
  • Employees and Ex-employees
  • 118
  • REVIEW RATING 4/5

I was a Manager for VIOC for a few locations in California. A lot of this information is true that you will read here and some will defend their name. There is nothing to hide with this company if you are able to think logically about a business in the automotive field. They are a for profit business and they are required to meet budget and performance goals. However, what you as a customer do... Read more

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  • Oct 30, 2014
  • Service Centers and Customer Services
  • Transmission Fluid Exchange
  • 82
  • REVIEW RATING 4/5

I visited the Valvoline Instant Oil Change in Northern Cincinnati. I ordered a transmission fluid exchange. They only exchanged 7 quarts when they should have exchanged 11.3 quarts plus additional fluid exchange to clean out gear box, pan, tubes, etc. I called several other Valvoline locations, and they said I was correct even though this manager kept denying. Check your owner's manual to see... Read more

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  • Oct 13, 2014
  • Service Centers and Customer Services
  • Doylestown, Pennsylvania
  • Oil Change Coupon
  • 126
  • REVIEW RATING 4/5

I went to the valvoline oil change in Festus, mo on Sunday, October 12 with a coupon for an oil change for 19.95. I was informed that they couldn't do it because my car needed synthetic oil. I asked them not to proceed until I spoke with the dealer where I bought my car because I had just recently purchased the car and wanted to make sure I was doing everything right. When I was ready to leave,... Read more

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  • Oct 12, 2014
  • Service Centers and Customer Services
  • Oil Change
  • 125
  • REVIEW RATING 3/5

I actually work in the automotive industry but being short on time told my husband just to run our it up to Valvoline in Stow Ohio for an oil change. I had an advertisement that would have been $19.95 but it expired on Friday so I found a coupon online and when he came home he said it was over $53.00 with the coupon. When they told him after the oil change how much it would be he told them... Read more

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