Valvoline Instant Oil Change Complaints and Reviews

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Valvoline Instant Oil Change
Main address: 3499 Blazer Pkwy 40509 Lexington KY
1-800-Fast-Change (800-327-8242), , VIOC_Customer_Service@ashland.com
  • 62+6 mobile complaints
  • $13.6K claimed losses
  • $200 average
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  • Nov 17
  • Service Centers and Customer Services
  • Michigan, United States
  • Working Experience
  • 42

I am currently an employee of VIOC. I have been for a couple of months. Let me begin by informing customers that many of the services "recommended" are not only menial but very easy to do yourself and very overpriced. The oil changes every 3,000 miles are not needed either. You need an oil change when your oil is getting dirty and has a bad smell, when working topside I've seen many... Read more

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  • Nov 10
  • Ex Employees
  • 42

I was a Manager for VIOC for a few locations in California. A lot of this information is true that you will read here and some will defend their name. There is nothing to hide with this company if you are able to think logically about a business in the automotive field. They are a for profit business and they are required to meet budget and performance goals. However, what you as a customer do... Read more

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  • Oct 30
  • Service Centers and Customer Services
  • Transmission Fluid Exchange
  • 43

I visited the Valvoline Instant Oil Change in Northern Cincinnati. I ordered a transmission fluid exchange. They only exchanged 7 quarts when they should have exchanged 11.3 quarts plus additional fluid exchange to clean out gear box, pan, tubes, etc. I called several other Valvoline locations, and they said I was correct even though this manager kept denying. Check your owner's manual to see... Read more

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  • Oct 13
  • Service Centers and Customer Services
  • Doylestown, Pennsylvania
  • Oil Change Coupon
  • 83

I went to the valvoline oil change in Festus, mo on Sunday, October 12 with a coupon for an oil change for 19.95. I was informed that they couldn't do it because my car needed synthetic oil. I asked them not to proceed until I spoke with the dealer where I bought my car because I had just recently purchased the car and wanted to make sure I was doing everything right. When I was ready to leave,... Read more

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  • Oct 12
  • Service Centers and Customer Services
  • Oil Change
  • 71

I actually work in the automotive industry but being short on time told my husband just to run our it up to Valvoline in Stow Ohio for an oil change. I had an advertisement that would have been $19.95 but it expired on Friday so I found a coupon online and when he came home he said it was over $53.00 with the coupon. When they told him after the oil change how much it would be he told them... Read more

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  • Oct 05
  • Service Centers and Customer Services
  • Oil Change
  • 1
  • 1
  • 39

Went to webster branch Thursday one car there with two bays open and assistant manager tells me they can't "take away oil change business" yet three employees walking around smoking cigs outside and it was 2pm(they close at 5). Came back today for inspection and told that "when manager leaves they can't do inspections" VERY disappointed with the service Read more

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  • Sep 13
  • Service Centers and Customer Services
  • Edison, New Jersey
  • Oil Change
  • 115

In early hours on Friday visited for oil change the mechanic explained & agreed go for premium oil change.while doing oil change & basic diagnostics & cooled report when i cam home i noticed the gas difference is almost 6 gallons.before oil change 348 miles milage on meter after oil change 203 miles my nissan give avg 23 almost 6 gallons of gas gone this was noticed after i came... Read more

Was this review helpful? 1 1

     

  • Aug 21
  • Service Centers and Customer Services
  • Westminster, Colorado
  • Tundra Oil Leaking
  • 1
  • 1
  • 44

Second time I've gotten home and had oil leaking from my tundra , last time lose oil plug and this time loose oil filter that could have been disastrous had I not caught it before I hit the highway! Read more

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  • Aug 16
  • Service Centers and Customer Services
  • Work Conditions
  • 2
  • 2
  • 82

I work at Valvoline and we have a rule that states you can't work downstairs for more than four hours without a 3 hour relief. These bastards stick me in the basement everyday for hours on end including a full 11 hour shift Read more

Was this review helpful? 3 1
 
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