Submit ›
or
1.5 Based on 35 reviews
Compare to others
Respond to your
customers
  • Customers like
      No items
  • Customers don't like
    • Customer service could be better 4
    • Manager was rude 3
    • Unethical damaged my car 3
Advanced
search
loading...
More Less

I had an issue with the mechanic screwing up my brakes and it has taken 5 phone calls to customer service to get a regional manager on the line. Store manager is a didn't care and the regional manager is a salesman. Will tell you one thing and then never call back. Have not heard back from him in 2 days. I guess they think if they don't respond the problem will go away. This company should be embarrassed. They supposedly worked on my front... Read more

Was this review helpful? 0 0

Will not use again. First over quoted price, somehow came down $23. They said they added trams fluid, shows little over half. Had a glue residue of about 15 drops on windshield It took alcohol and starting fluid to get it off. When I called the store they said they don't have anything like that probably tree sap. Haha. No trees

Add comment

The Valvoline in Jackson MI....they ruined my van, due to replacing my oil dip stick they put the wrong one in so as I kept checking my oil it always read full then a week or so later my engine blew...imagine my surprise when I had to tow it and the mechanic told me there was not one drop of oil and he explained the problem was the "dip stick" that was put in was the wrong one....to my surprise $2600.00 later for a new engine and no one wants to... Read more

Was this review helpful? 0 0

I also worked in the Memphis market and can attest that the negative review is an accurate one. To the "manager" who commented ans said that these are just "disgruntled employees", that is a false statement. I worked at Valvoline for two years. I worked at three different stores in the Memphis area. My first manager was awesome. He was very customer oriented, but incredible at training his employees as well. We went well beyond our sales goals.... Read more

Was this review helpful? 0 0

I went to Valvoline Oil on Charlestown Rd New Albany In 30 minutes ago. First i found it strange that no one guided me onto the change pit as usual. While the motor was still running a girl named Kristen checked my oil. After shutting down motor and turning over the key to a metal container she consulted with 2 other employees and then a girl named Brooke came to my window and said my car had a knock when i shut off the engine. I explained it... Read more

Was this review helpful? 0 0

My boyfriend recently got his oil changed at the Valvoline on Dolsen Ave. in Middletown, NY. After driving 2.5 miles down the road, his motor blew up. We called Valvoline corporate office and started a claim and the technicians from Middletown came out to look at the car the next day. They took pictures of the car and encouraged us to have the motor looked at by a full service garage. We took it to First Class in Middletown, NY and the report... Read more

Was this review helpful? 0 0

I've been going to Valvoline for a while and the service is off and- on sometimes it's good sometimes it's bad. The workers there are obviously screwed up people with no customer service skills. Some are jerks but nothing like what i encountered this time. This time though was the worst. I went to get my oil changed and a very psychopathic female named Alyssa first begin hounding me about putting my keys on the dashboard. That was really... Read more

Was this review helpful? 1 1

I've been going to Valvoline for a while and the service is off and- on sometimes it's good sometimes it's bad. The workers there are obviously screwed up people with no customer service skills. Some are jerks but nothing like what i encountered this time. This time though was the worst. I went to get my oil changed and a very psychopathic female named Alyssa first begin hounding me about putting my keys on the dashboard. That was really... Read more

Was this review helpful? 0 1

This valvoline is at 4302 N alafaya trail Oviedo fl And bad other times. Recently I went here but will never ever be back. A sociopath and crazy insane employee named Alyssa basically maliciously harassed me acted like a psycho came to my window screaming like a maniac and wild animal. This female behaved like a rabid dog. She first hounded and harassed me to put my keys on the dashboard Then this maniac came screaming at my window then later... Read more

Was this review helpful? 0 1

Was told my receipt would be sent to my internet address. Never received a receipt. As a result I have no idea what I was charged for an oil change at Valvoline on Watson Ave, St. Louis Missouri. Next time I'll go to a store that actually gives you a receipt. Most places give the option of a paper receipt or and internet receipt. Maybe Valvoline should do the same thing. What's is so wrong of just giving the customer a paper receipt on the... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Valvoline Instant Oil Change.
Filing a new complaint about
×