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I had my oil changed. My car was running fine not sensor lights on my mercedez besides oil change needed. The let me know that the fill washer fluid, coolant etc. I left there withing 5 minutes i check to see if my washer fluid is working it was not. I pull up to the store and the compartment was completely empty. I go home and drive my car on my way to work I have coolant fluid light come on. At this point i am pissed i call the valvoline in Lonita CA and say hey you didn't fill up these fluids in fact did you drain my coolant the light is coming on??

i went to the nearest valvoline which was different than the one in Lomita ca and i pull in. They lifted the hood and found the oil cap unscrewed just sitting on top with oil all over the place with coolant and oil all over the place that is why my car had smoke all over the place when lifted the hood to see if they filled the washer fluid. Next the coolant was very low. They then found the bracket that holds my radiator in place on the left side missing and the radiator was leaning on my coolant hose and melted a giant hold in the coolant hose and therefore coolant was going everywhere. So now I have to replace a whole new hose . I did not have any issues with my coolant and the day after driving my car i have now melted coolant hose after taking my car to Valvoline.

This is such a fraudulent company. I tried to file a complaint and I a getting the run around . They deny that they did anything that I must of hit a bump and this coincidentally happened or that ive been driving for months with a coolant hose with the radiator on top of it.

I am getting a lawyer. There is video tape and 100% I will be able to see where my radiator was sitting before taking it into valvoliine.

Somebody will pay for this !

This is so unacceptable!!!

Reason of review: Damaged or defective.

Monetary Loss: $1500.

Preferred solution: Full refund.

Valvoline Instant Oil Change Cons: Unethical damaged my car.

Location: Wilmington, California

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