Not resolved
1.0
Details
Customer service
Product or Service Quality
Staff
Website
1 comment

Had to rescue my son after he had his oil changed at Valvoline oil change on Wisner St Jackson Michigan. radiator cap was not put on tight and blew as soon as the truck got under way.

Water pump had to be replaced and a 188 dollar tow charge because he was stranded at night. When he told the manager what happened he was brushed off. The cap was loose and he saw the guy take the cap off and put it back on. he did not realize the guy did not put it back on correctly.

Now the manager said he watched a video and did not see the guy touch the cap. More or less called my son a liar.

Nice way to treat your customers Valoline has lost at least 2 customers and of course I will never go there, He was stranded 5 hours on the road.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of manager was rude. Please immediately contact the author of this review to discuss poor customer service of valvoline instant oil change oil change. Valvoline Instant Oil Change needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned valvoline instant oil change oil change in their reviews. You may find this information helpful for further shopping at Valvoline Instant Oil Change.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1467155

Ask to see the footage. Pretty simple. Everything is recorded.

You May Also Like