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Had to rescue my son after he had his oil changed at Valvoline oil change on Wisner St Jackson Michigan. radiator cap was not put on tight and blew as soon as the truck got under way.

Water pump had to be replaced and a 188 dollar tow charge because he was stranded at night. When he told the manager what happened he was brushed off. The cap was loose and he saw the guy take the cap off and put it back on. he did not realize the guy did not put it back on correctly.

Now the manager said he watched a video and did not see the guy touch the cap. More or less called my son a liar.

Nice way to treat your customers Valoline has lost at least 2 customers and of course I will never go there, He was stranded 5 hours on the road.

Product or Service Mentioned: Valvoline Instant Oil Change Oil Change.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Manager was rude.

Company wrote 0 public responses to the review from Sep 05, 2015.
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Anonymous
#1467155

Ask to see the footage. Pretty simple. Everything is recorded.

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