I was a valvoline employee for over a year, and I feel it is my obligation to come clean about several things that I have personally seen over my time there... First off, of you are a Valvoline customer, make sure your vehicle actually needs the services they try to sell you... Read your owners manual, or if needed, contact your vehicles manufacturer.. this is a sales driven company, and they are required to maintain a 72 dollar average ticket(at least in the Memphis area). The basic oil change is only 39.99, so they "offer" additional services. If at any time you feel you have been pressured in any way, contact the number on the back of your invoice to complain because this is supposedly against company policy. I say supposedly because in my time with valvoline, I witnessed quite a bit of pressure sales with no action taken to correct it... In contrary these individuals were promoted because of their lack of ethics. After a year it became clear to me that this company cared less about customer service than the bottom line... Usually at the customer's expense.
The following were things that took place at the service center I worked at 050065 which is located in southaven, Mississippi. First of, on many occasions, the customer was given a different oil than they requested... Either because the oil was not in stock or to improve the look of the sale by using next-gen oil without asking the customer. They have used the wrong air filter, do not perform full flushes on trans or radiators.
These kids have been bullied and have had their jobs threatened to make sales to the point that they will do whatever they have to... Even if it means short changing the customer.
Also at that particular service center, multiple employees use marijuana on the clock so be sure to make sure everything is performed and done properly. I attempted to contact corporate about this, but of course this went nowhere, and the employee is still there.
Continue to use vioc if you like, I'm just saying be cautious because on several occasions they have refused to correct the issue or just fired someone usually not the one responsible. Best of luck to you
Product or Service Mentioned: Valvoline Instant Oil Change Oil Change.