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I went to the Dover, DE location about 1 week ago and this was not my first visit to them. It was a Sunday and only 1 person was ahead of me.

I had to wait approx. 45 minutes to get in. Once inside, the CSR had the NERVE to ask me about my ethnicity as if she disapproved. I was not amused and let her know.

Then, they kept telling me according to my mileage everything that needed to be done for an astronomical amount of money of which I refused. My car is only 2 years old and in excellent condition. She then walked around to check my wipers ( I just replaced the front ones myself) and stated when she got to the back of my Jeep that my rear wiper was broken and needed to be replaced. I just used it due to the rain we have been experiencing and I knew it was probably not so but told her to replace it anyway.

I firmly believe that this was to recoup the money I was supposed to have saved by using a coupon for $7 off. The wiper turned out to be 12.99 and she never showed me that the old one was broken.

This place has gone downhill and I will never go there again. I don't recommend that you do either.

Reason of review: Pricing issue.

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