Valvoline Instant Oil Change

SCAM, SCAM SCAM, SCAM. THEY ALL MEMORIZE THEIR SPIELS AND LIE AND SAY YOU NEED EXPENSIVE SERVICES WHEN YOU DONT!

(read all the other reivews, they are all the same, like clockwork). If I could give zero stars, I would. The person who screwed me was CHARLES R, but they all have their stuff memorized so it doesnt matter who you go to at Vavoline. Charles R was definitly trained by the scam artist manager, ANDREW.

They all sound like robots saying the same exact thing to everyone and its all BS.

I came for an oil change only then they started other work without my consent and before I knew it , I was screwed like all of the other reviews said. They said I needed an engine flush and thats when the clearly memorized speil started about how my car won't make it without this service and to turn my car off for 5 minutes to let the process continue because the process already started and that its $170. Come to find out, an oil flush can actually RUIN your car. This business should be shut down and investigated.

Ill be calling your corporate office to report this in the event my car does get ruined from the engine flush and I will also be calling my bank to get my money back and report this charge that was not agreed upon. Hilariously, they gave me a free car wash coupon at the end, how sweet. what a nice trade off for a potentially broken car and an almost $200 loss. I wasn't going to spend another minute on the property.

Who knows, the car wash probably was going to pressure me into a more expensive wash too. Let's hope this place gets destroyed in the next natural disaster.

Something does not seem right. I took my car in for an oil change on Saturday 11/25/2023.

I was informed that the oil tech working on my car, broke a piece in my oil filter and then it would take 30 to 45 minutes to retrieve a new one and replace it. When the part could not be found, I was then told that my car would be corrected and returned on Monday 11/27 at the latest. On Monday I called the location and was told that my car would be ready in 20 to 25 minutes when they put the part in. I arrived at that time and the service techs still hadnt worked on replacing the part to my vehicle and then put it in when I arrived.

They then had me turn on my car and told me that I could go on my way. Before even leaving the parking space the car alerted me that the oil pressure was incorrect. I informed the oil techs and they determined that they had gotten and replaced the wrong part, and that they would need to find the right one. After making calls, I was informed that the part that they need would not be deliverable until Wednesday 11/29, and then I would get a call when there was an update.

I did not get a call for the entire day. I have once again called them today Thursday 11/30, and I was informed that they didnt even receive the part yet and that they would now call and see if they could discover more as to why.

What doesnt seem right to me is that my car has been at an instant oil change establishment for five days, I have missed hours at work, and spent nearly 200 dollars in alternate transportation to get to my job, and it seems not one person is concerned to return my car to me until I call and Im given another date or time that the job should be done. I need my car, I cannot sustain my day to day life without it so I just need to know what I need to do to get it fixed.

I am editing my review and downgrading this Valvoline oil change shop on Ogden Ave. in Lisle IL from 5 stars to 1 star.

Let me tell you why:

I purchased a $200 battery for my Tucson on October 2022 from them after the assistant manager Miguel said the battery needed replacement.

Last week Wednesday the Tucson completely died.

No clicks, no lights, I mean nothing. In desperation I called the Hyundai Pugi dealership. They sent a courtesy tow truck. The driver couldn't start the Tucson and it was towed to the dealership.

The service department returned the Tucson on Saturday, the diagnostic was a completely dead battery!

And it would not hold charge. (Their repair invoice is attached) and they had to put in a new battery. It cost me an extra $300 to replace a three month old battery.

When I went to Valvoline to explain what had happened. The young store manager (Ed Julian) not only raised his voice but acted beyond arrogance and told me I should have towed the Tucson to Valvoline.

How could I know it's the battery? And why would I have it tow the Tucson to a lube shop?

Needless to say this young managers argued with me in a very irritating and coarse manner and told me to get out!

We wonder service is so pathetic and bad in our country. This is a great example of a young manager not knowing how to handle customers complaints and how to keep customers.

Take away from this: I was taking two cars for oil change there on a regular basis, of course no more. And i will do my best to make sure they don't get any business from me, my friends, my neighbors, my colleagues and anyone I can reach out to in my area .

This young manager did not even let me tell them that I did not want any moneys back from them, but at least a simple courtesy discount of some sort on my next oil changes.

That would have settled this. Acting in true arrogance he and Valvoline lost a good customer.

I've attached the bills for the most expensive battery replacement from Valvoline.(Invoice 31974)

Caution and fair warning: DO NOT TAKE YOUR CAR TO THE OGDEN LISLE VALVOLINE SHOP. THEY DON'T STAND BEHIND THEIR WORDS AND DON'T WANT TO RETAIN THEIR BEST CUSTOMERS.

Here is my previous recommendation:

Excellent service. Very knowledgeable people.

Caring and professional. Cost wise better than independent repair shops, Firestone, Jiffy lube, and dealers.

And, fast service. Highly recommend

Hello, I would like to take a moment to share with you my experience today at your location in Waxhaw, NC. 28173.

Arrived around 10am this morning and was looking to get my car inspected as well as an oil change service. Immediately I am told, no inspection because the guy didn't show. I hung in there anyway and figured, well I'm here, so mine as well get my oil changed. I select synthetic blend and they begin to work on my car.

Oil was changed and noticed that what is advertised was not performed. No checks other than windshield washer fluid. No air filter, no 18 point check, no tire pressure, etc. I asked the kid working, is anyone going to check my tires, and he responds "ok, I will".

Then I was told the synthetic blend was good for 5k - 6k. The sticker was printed and totaled 3k. I asked why 3k if you claim 5-6k. He tells me, that's what the computer prints.

Not sure, but seems like a marketing scam. Advertise upgraded oil, and then hope you forget you were told 5-6k, and just keep an eye on the window sticker and hope we come back in the mileage advertised on the window. I'm sure this works for many, but it's extremely misleading and not a good reflection of an honest business model.

I'm not someone whoever takes the time to sit down and send a review of my visit like this, but was honestly disappointed from the time I arrived until the time I paid and left. Hoping to hear back from someone pertaining to my experience.