Three months ago I went to the Valvoline in Carbondale, IL for an oil change. They tried to sell me a new air filter. I said no. I wanted to keep mine.
Just now I tried to change my air filter, but couldn't. Why? My car had nothing to remove.
They stole my air filter!
So, now I have just ADDED an air filter to my car, but have been without for three months. I will be doing my own maintenance work from here on out, whenever possible, and certainly will not be going there.
They are polite. But that counts for Nothing.
Ideally good customer service is part and parcel. This isn't an ideal world. In exchange for honest work, I'll happily tolerate a *** over a cheat any day.
I won't tolerate dishonesty. No one else should either.
Product or Service Mentioned: Valvoline Instant Oil Change Oil Change.