Product: Valvoline Instant Oil Change Customer Care Clear all filters (0 of 16 reviews match)
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Valvoline Instant Oil Change - Poor whose next process

On 04.07.18 after waiting for service for 40 minutes we were asked to move out of line to let another car take our place because they were next. We didn’t see them in line when we arrived. Additionally none of the reps came out to our vehicle to ask what we needed similar to what they did for others. We had to contact them. Not good customer service or process.
1.0
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Valvoline Instant Oil Change Customer Care
#1228671
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Valvoline on Glenway Avenue in Cincinnati Ohio was the best customer service I have ever had they really helps me out a lot when I went back the next day to Valvoline on Harrison Avenue for the same exact problem, they told me go back up to Glenway the manager there...
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1.0
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Valvoline Instant Oil Change Customer Care
#1150801
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Valvoline Instant Oil Change Customer Care Review

Went to the south bend service center boy what an improvement robert and javiar were great great persoality and nice clean organized service center .what a better experience i had good job .keep up the good work A1 snow
4.8
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Valvoline Instant Oil Change Customer Care
#948719
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Valvoline Instant Oil Change Customer Care Review

I have been a long time customer of Valvoline, until i was at the Arnold MO location. I had waited in line for about 20 minutes and was about to pull in, but all the sudden the manager came out and asked me to move. He claimed that a car that had just pulled up was there long before me. I told him he was wrong and they fully had lost my business.
1.0
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Morgantown, Indiana
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Valvoline Instant Oil Change Customer Care
#928623
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Valvoline Instant Oil Change Customer Care Review

Valvoline Service in Great Neck NY closes at 6pm. I rushed there and arrived @ 5:46 and they told me they closed. They turned business away 15 min before closing. You can tell manager didn't feel like working
2.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Valvoline Instant Oil Change Customer Care
#923874
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I went to the valvoline store in Port Chester to get an oil change. I told the technician named Christian(manager) to check whether I am due for an oil change now. He told me to move the car. I told him to drive in the car inside the shop and check the computer for oil...
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yumadtho
Anonymous

He was probably looking out for your safety. Thanks for the phone number!

2.5
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Valvoline Instant Oil Change Customer Care
#923203
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Valvoline Instant Oil Change Customer Care Review

Valvoline damaged my a/c compressor after leaving their machine on it for 45 minutes, refused to pay for the damages. I'm out $1500.
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Valvoline Instant Oil Change Customer Care
#918262
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I had an issue with the mechanic screwing up my brakes and it has taken 5 phone calls to customer service to get a regional manager on the line.Store manager is a didn't care and the regional manager is a salesman. Will tell you one thing and then never call back. Have...
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Valvoline Instant Oil Change Customer Care
I didn't like
  • Customer service could be better
  • Service or customer service
#907751
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Valvoline Instant Oil Change Customer Care Review

Will not use again. First over quoted price, somehow came down $23. They said they added trams fluid, shows little over half. Had a glue residue of about 15 drops on windshield It took alcohol and starting fluid to get it off. When I called the store they said they don't have anything like that probably tree sap. Haha. No trees
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Valvoline Instant Oil Change Customer Care
#898850
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I've been going to Valvoline for a while and the service is off and- on sometimes it's good sometimes it's bad. The workers there are obviously screwed up people with no customer service skills. Some are jerks but nothing like what i encountered this time. This time...
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Anonymous
Eco

They take your keys so you don't start the car while they're working on it. I would take the keys too.

Anonymous
Anonymous

Bunch of whinners. Valvoline has audio and video at every valvoline across the state, silly people you will never win in court. Problems are because customers agree to servi...

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Valvoline Instant Oil Change Customer Care
#853096
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